General conditions of sale

1. General information 

This document (as well as all/other documents mentioned here) regulates the conditions governing the use of this Website and the purchase or acquisition of products on it (hereinafter, Conditions). This document and other related documents are accessible on the website for consultation. For the purposes of these Conditions, it is understood that the activity that DANZAORA Luna E. Vílchez (hereinafter DANZAORA) carries out through the Website includes: the sale and marketing of services related to the art of flamenco. In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the Cookies Policy, and the Privacy and Privacy Policy. Danzaora Data Protection. By using this Website or by making and/or requesting the acquisition of a service/product through it, the User agrees to be bound by these Conditions and by everything mentioned above, so, if you do not agree with all of this, , you should not use this Website. Likewise, you are informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products is requested will be applicable. For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact details provided or, where appropriate, using the contact form. The information on the purchase conditions and navigation through the website is written in Spanish. They are permanently available to be printed or saved.

2. The user 

Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so they are accepted, from the moment they begin browsing the Website. Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be. The User assumes responsibility for correct use of the Website. This responsibility will extend to: Making use of this Website only to make inquiries and legally valid purchases or acquisitions. Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported. Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice). The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website. The Website is aimed mainly at Users residing in Spain and other countries. Danzaora does not ensure that the Website complies with the laws of other countries, either totally or partially. Danzaora declines all responsibility that may arise from said access. The User may formalize, at their choice, with Danzaora, the purchase and sale contract of the desired services in any of the languages in which these Conditions are available on this Website.

3. Purchase or acquisition process 

To proceed with the purchase of the product, the User must select the product they wish to purchase and add it to the Cart. Once the selection of products to be purchased has been completed, the User must click on the “Cart” icon. Next, the products selected for purchase will be indicated and the User must select between the available options for shipping the products to the indicated address and the method of payment for them. The data provided to Danzaora through the corresponding form are identifying elements to access and make purchases and are personal and non-transferable. Next, the User will receive an email confirming that Danzaora has received their order or purchase request, that is, the order confirmation. Where applicable, this information could also be made available to the User through their personal space connecting to the Website. Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that the User may download through their personal space connected to the Website. Likewise, the User can, if they wish, obtain a copy of their paper invoice, requesting it from Danzaora using the contact spaces on the Website or through the contact information provided. The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the service in question and that are shown together with the presentation or, where appropriate, image of it on their page on the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, quantity, details of the products, or characteristics and recognizes that placing the purchase order or materializes full and complete acceptance of the conditions particulars of sale applicable to each case. The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and preserved in the computerized records of Danzaora in order to constitute a means of proof of the transactions, in any case, respecting reasonable conditions. security and the current laws and regulations that are applicable in this regard, and particularly taking into account the current regulations on data protection and the rights that assist Users in accordance with the Privacy Policy of this Website, Legal Notice and General Conditions of Use.

4. Availability

All purchase orders received by Danzaora through the Website are subject to the availability of the products/services and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects their supply and/or the provision of services. If difficulties arise regarding the provision of services, Danzaora undertakes to contact the User and refund any amount that may have been paid as payment. 

5. Prices and payment 

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless, due to legal requirements, especially with regard to VAT, a different matter is indicated and applied. The products will be sold at the price indicated at the time of order confirmation by the customer. Other taxes, fees, duties or surcharges are not included in the final prices of the products as shown on the Website. In no case will Danzaora add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen. Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation. The accepted payment methods will be:-Bank transfer-Payment by credit or debit card-PaypalDanzaora uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses an SSL (Secure Socket Layer) secure payment system. Credit cards will be subject to verification and authorization by the issuing banking entity. If said entity does not authorize payment, Danzaora will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User. Once Danzaora receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the shipping confirmation is sent to the User.

6. Buy as a guest
This website also allows purchasing through the guest purchasing functionality. In this purchase method, you will only be asked for the essential data to be able to process your order.

7. Value Added Taxes and billing
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. The User expressly authorizes us to issue the invoice in electronic format, although he may indicate to us at any time his desire to receive an invoice in paper format, in which case, we will issue and send the invoice in said format.

8. Delivery 

Shipments are generally made by private courier service. For those Users whose shipments are destined for other countries, they may choose the National or International Postal Service. If for any reason, attributable to it, Danzaora cannot meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to continue with the purchase by establishing a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on business days. If it is impossible to deliver the order due to the absence of the User, the order could be returned. However, the carrier would leave a notice explaining where the order is and how to have it delivered again. For shipments within the national territory, if 30 days have passed since your order is available for delivery, and it has not been delivered for reasons attributable to the User, Danzaora will understand that the User wishes to withdraw from the purchase. As a consequence, all payments received from the User will be returned, with the exception of shipping costs, costs derived from the cancellation of the purchase and additional costs resulting from the User’s own choice of a delivery method other than the least expensive method. cost of ordinary delivery offered by the Website, without any undue delay and, in any case, within a maximum period of 14 days from the date on which the contract is considered terminated. However, the User must keep in mind that the transportation derived from the resolution may have an additional cost that may be passed on to them. For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of receipt of the order at the agreed delivery address. 

9. Technical means to correct errors 

The User is informed that in the event that they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify them by contacting Danzaora at through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General information) . Likewise, this information could also be corrected by the User through their personal space connecting to the Website. In any case, the User, before clicking on “COMPLETE PURCHASE”, has access to the space, cart, or basket where their purchase requests are recorded and can make modifications. Likewise, the User is referred to consult the Legal Notice and General Conditions of Use to obtain more information on how to exercise their right to rectification as established in the General Data Protection Regulation (EU) 2016/679 RGPD and the LO. 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights. 

10. Returns In cases in which the User purchases products on or through the owner’s Website, they are entitled to a series of rights, as listed and described below: Right of Withdrawal The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification. This withdrawal period will expire 14 calendar days from the day on which the User or a third party authorized by the User acquired possession of the goods purchased on the Danzaora Website. To exercise this right of withdrawal, the User must notify Danzaora of his decision. He may do so, where appropriate, through the contact spaces enabled on the Website or through the email address: info@danzaora.com

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Danzaora makes available to them as part annexed to these Conditions, however, its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires. In case of withdrawal, Danzaora will reimburse the User for all payments received, including shipping costs and excluding return costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which the that Danzaora is informed of the User’s decision to withdraw. Danzaora will reimburse the User using the same payment method used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, Danzaora could withhold said refund until it has received the purchased items, or until the User presents proof of their return, depending on which condition is met first. The User can return or send the products to Danzaora at: Elisabet Vílchez Martínez at C/Fray Diego de Cádiz, 26. 3º C.P. 41003 Seville – Spain and must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which Danzaora was informed of the decision to withdraw. The User acknowledges that he or she is aware that he or she must assume the direct cost of returning (transport, delivery) of the goods, if any are incurred. In addition, you will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. The User acknowledges knowing that there are exceptions to the right of withdrawal. By way of example, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery. In any case, no refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery. Likewise, the products must be returned using or including all their original packaging, instructions and other documents that may accompany them, as well as a copy of the purchase invoice. In the following section you can see the Model withdrawal form.

MODEL WITHDRAWAL FORM

Please complete and return this form only if you wish to exercise your right to
withdrawal in relation to the contract.

Subject: Withdrawal of the contract

In: location on date

For the attention of:

Elisabet Vílchez Martínez at C/Fray Diego de Cádiz, 26. 3rd C.P. 41003 Seville
I hereby inform you of my willingness to DESIST from the
contract of sale of the following goods or products:
purchased_services

Order number: order_number

Date of receipt of the order:  order_date

Name and identity document (DNI/NIE/Passport) of the consumer and user
(copy attached):
dni_number

Consumer/user address: address

Consumer/user telephone number: telephone

Consumer/user email: email

Name and address of the recipient of the shipment (only if the address is different from that of the
consumer/user): shipping_address

Signature of consumer/user
(Only if the form is submitted on paper)

Return of defective products or error in shipping These are all those cases in which the User considers that, at the time of delivery, the product/service does not comply with what is stipulated in the contract or purchase order, and that Therefore, you must contact Danzaora immediately and let them know of the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal). The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, replacement is appropriate. . The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate. The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User may have incurred to make the return. The refund will be made by the same payment method that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always apply. GuaranteesThe User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the terms legally established for each type of product/service, Danzaora being responsible, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product. In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Danzaora and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily intended; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. On the other hand, it could happen that the User purchases a product from a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he/she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his/her legal warranty right directly against them during the two years following the delivery of said products. To do this, the User must have kept all the information related to the product warranty.

11. Exoneration of responsability 

Unless otherwise provided by law, Danzaora will not accept any responsibility for the following losses, regardless of their origin: Any losses that were not attributable to any breach on its part, business losses (including loss of profits, income , contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred), or any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties. Likewise, Danzaora also limits its liability in the following cases: Danzaora applies all measures concerning providing a faithful display of the product/service on the Website, however, it is not responsible for any minor differences or inaccuracies that may exist due to due to lack of screen resolution, or problems with the browser used or others of this nature. Danzaora will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the subject of the purchase order. However, it is not responsible for damages resulting from transportation malfunctions, especially due to causes such as strikes, road delays, and in general any others typical of the sector, which result in delays, losses or theft of the product. Technical failures that, due to fortuitous or other causes, prevent the normal functioning of the service over the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. Danzaora uses all the means at its disposal to carry out the process of purchase, payment and shipping/delivery of the products/services, however, it is exempt from liability for causes that are not attributable to it, fortuitous events or force majeure. . Danzaora will not be responsible for the misuse of the products/services that have been used by the User. At the same time, Danzaora will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product. In general, Danzaora will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control, that is, due to force majeure, and This may include, but is not limited to: Strikes, lockouts or other protest measures. Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparations for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private. Inability to use public or private telecommunication systems. Acts, decrees, legislation, regulations or restrictions of any government or public authority. In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Danzaora will have an extension in the deadline to comply with them for a period of time equal to the duration of the cause of force majeure. Danzaora will use all reasonable means to find a solution that allows us to fulfill our obligations despite the cause of force majeure.

12. Written communications and notifications

By using this Website, the User accepts that most of the communications with Danzaora will be electronic (email or notices published on the Website). For contractual purposes, the User consents to using this electronic means of communication and recognizes that all contracts, notifications, information and other communications that Danzaora sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User. The User can send notifications and/or communicate with Danzaora through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website. Likewise, unless otherwise stipulated, Danzaora may contact and/or notify the User at their email address or at the postal address provided.

13. Waiver

No waiver by Danzaora of a specific legal right or action or the lack of a requirement by Danzaora for strict compliance by the User with any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions. , nor will it exonerate the User from compliance with its obligations. No waiver by Danzaora of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

14. Nullity
If any of these Conditions are declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

15. Complete agreement
These Conditions and any document expressly referred to in them constitute the entire agreement between the User and Danzaora in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by them. parts. The User and Danzaora acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.

16. Data protection
The information or personal data that the User provides to Danzaora in the course of a transaction on the Website will be treated in accordance with the provisions of the data protection policies (Legal Notice, General Conditions of Use and Privacy Policy). ). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

17. Applicable legislation and jurisdiction
Access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation. Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Danzaora and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. 

18. Complaints and claims 

The User can send Danzaora their complaints, claims or any other comments that they wish to make through the contact information provided at the beginning of these Conditions (General Information). In addition, Danzaora has official complaint forms available to consumers and users, which they can request from Danzaora at any time, using the contact information provided at the beginning of these Conditions (General Information). The user can download a model of the official complaint form through the website of the General Directorate of Consumer Affairs of each Autonomous Community. Likewise, if a dispute arises from the execution of this purchase contract between Danzaora and the User, the User as a consumer may request an extrajudicial dispute resolution, in accordance with current legislation on this matter.
In this sense, in accordance with EU Regulation No. 524/2013, we inform that the User has the right to request from Danzaora an extrajudicial resolution of consumer disputes accessible through the Internet address http://ec .europa.eu/consumers/odr.

19. Customization of Danzaora services
This website includes personalized services for sale with which the User can have certain personalized services. The User can find all the information by consulting the characteristics of said service.
The User must bear in mind that since these are personalized services, it will not be possible to return or exchange said products.
The User guarantees that they are authorized to use the service or services that are part of Danzaora’s repertoire of training/services. Although Danzaora reserves the right to refuse personalization or cancel orders for personalized services due to non-compliance with these conditions, the User will be solely responsible for the personalization requested. Danzaora may refuse your customization or cancel orders for personalized products in the event that we detect that the customization consists of, or includes, inappropriate elements, property of third parties or otherwise illegal.
Danzaora does not assume the obligation to verify, nor does it assume responsibility for the texts that are part of the personalization created by the User of this service. Danzaora does not guarantee the legality of said texts and, consequently, does not assume any responsibility for any damages and/or losses that may arise for any user(s) and/or any other third parties -whether they are individuals or public or private entities-. derived directly or indirectly from the use of the Service.